Couriers are taking over for Royal Mail
During the last two weeks UK retailers have started switching to private courier companies because of the Royal Mail employees strike. Most of the companies are afraid of consumers stopping to shop online, because of the delays and uncertainty behind Royal Mail. There is no wonder that RM has the best cost-to-service ratio for certain size of parcels, but the increased affection to RM forced retailers to use couriers even though the cost is higher.
On the other hand private couriers are happy to accept any overflow of work to be done that RM cannot do because of the strike and many of these companies are pretty sure that they have won their new clients for good. Definitely next weeks will prove whether this is true or not.
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Posted by Paul